One of the hardest things about using or browsing through the SendGrid website is the inability to find where the the SendGrid chat function is. The chat button is not easily found and I went about their site about 2x in order to find the option finally.
It isn’t directly click-through and you’ve to go to their Support page and then click on their “Support” link.
Go to support page
1. Go here: https://support.sendgrid.com/hc/en-us
2. Then click on “Contact Support”